- Chris Diaz
- Group Director Bidco Africa and Trustee Brand Africa
- Brand Kenya & Bidco Africa, Kenya
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- Taryn Morris
- Head of Customer Service SSA
- Uber, South Africa
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- Andrew Mutuma Fellow
- Managing Director
- DHL Express, Kenya
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- Sthembile Shabangu
- Head of Public Relations, Public Affairs & Corporate Citizenship
- Samsung,, South Africa
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- Sheila Mugusia
- Chief Manager Customer Experience
- Kenya Revenue Authority, Kenya
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- Job Njiru
- Head of Customer Experience
- KCB Group, Kenya
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- Jeff Ogalloh
- Head of Business Development
- Jubilee Insurance Co. of Kenya Ltd, Kenya
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- Anita Otete- Ayuka
- Head of Customer Service
- Barclays, Kenya
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- Reuben Kimani
- CEO
- Username Investment Limited, Kenya
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- Parshon Muranganwa
- General Manager
- Econet Wireless, Zimbabwe
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- Naina Desai
- VP, Customer and Commercial Leadership Director
- Coca Cola, South Africa
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- Joseph Kamiri
- General Manager – Strategy and Marketing
- CIC Insurance Company, Kenya
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- Grace Sikapokoo
- Chief Customer Officer
- AIG, South Africa
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- Sarah Oyungu
- Director, Digital Marketing, Africa
- Standard Chartered Bank, Kenya
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- Buxton Kayuni
- Director of HR & Organisational Development
- Malawi Revenue Authority, Malawi
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- Beatrice Hiuhu
- Director Underwriting and Claims
- Heritage Insurance, Kenya
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- Agnes Nalwanga
- Head Of Customer Service
- Umeme Limited, Uganda
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- Judy Bogonko Juma
- Head of Customer Service
- Apollo Group
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- Angela Mumbi Odame
- VP Digital Channels
- Absa Group, South Africa
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