- Chris Diaz
- Group Director Bidco Africa and Trustee Brand Africa
- Brand Kenya & Bidco Africa, Kenya
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- Taryn Morris
- Head of Customer Service SSA
- Uber, South Africa
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- Andrew Mutuma
- Managing Director
- DHL Express, Kenya
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- Sheila Mugusia
- Chief Manager Customer Experience
- Kenya Revenue Authority, Kenya
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- Job Njiru
- Head of Customer Experience
- KCB Group, Kenya
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- Jeff Ogalloh
- Head of Business Development
- Jubilee Insurance Co. of Kenya Ltd, Kenya
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- Anita Otete- Ayuka
- Head of Customer Service
- Barclays, Kenya
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- Reuben Kimani
- CEO
- Username Investment Limited, Kenya
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- Mumbi Odame
- Head of Business Enablement and Solutions Delivery
- Barclays Africa, South Africa
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- Anastacia Nduku
- Head of Service Excellence
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- Parshon Muranganwa
- General Manager
- Econet Wireless, Zimbabwe
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- Naina Desai
- Director f Customer & Commercial Leadership
- Coca-Cola Southern and East Africa, South Africa
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- Joseph Kamiri
- General Manager – Strategy and Marketing
- CIC Insurance Company, Kenya
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- Grace Sikapokoo
- Chief Customer Officer
- AIG, South Africa
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- Sarah Oyungu
- Director, Digital Marketing, Africa
- Standard Chartered Bank, Kenya
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- Buxton Kayuni
- Director of HR & Organisational Development
- Malawi Revenue Authority, Malawi
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- Beatrice Hiuhu
- Director Underwriting and Claims
- Heritage Insurance, Kenya
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- Agnes Nalwanga
- Head Of Customer Service
- Umeme Limited, Uganda
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- Judy Bogonko Juma
- Head of Customer Service
- Apollo Group
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- Lizette Akker
- Associate Partner - Customer Experience Management
- IQbusiness, South Africa
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- June Chepkemei
- PR & Communications
- Konza Technopolis Development Authority
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