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Speaker detail

  • Agnes Nalwanga
  • Head Of Customer Service
  • Umeme Limited, Uganda

She develops implements and monitors the Customer Service strategy aimed at driving excellence in Customer Service. She champions Key Customer services initiatives, Customer Satisfaction Surveys, Customer Communications and influences business decisions to entrench a Customer centric culture in day to day operations.

Oversees the 24hr Umeme Customer Contact Centre as well the Customer Experience management in the entire business.

Has got over 20 years experience in the Electricity Distribution Sector in Uganda, has worked in various roles from the front desk to the corner office mainly in the area of Customer Service.