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Speaker detail

  • Anita Otete- Ayuka
  • Head of Customer Service
  • Barclays, Kenya

Anita is a banker whose career spans many years in the banking sector at various roles within different teams from Retail, Corporate, and Corporate Risk & Operations. She has been involved in research and implementation of service improvement initiatives and change management.

Her skill in people development has extended to various teams has seen her coach and mentor who have risen to senior levels in the banking sector. She holds a Bsc (Hons) and MBA from the University of Nairobi .Her professional qualifications include; ACIB (UK), DipCRM, certified trainer in Consultative Selling by Richardson, and certified Risk expert through the Credits Skills Development (UK).