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5th Annual
Operational Excellence in Insurance
05. October - 06. October 2017, Holiday Inn Amsterdam - Arena Towers

Steps to take pre-2020 to Digitize OPEX using RPA, Cloud and IoT

Generali, NN, Sberbank


Using Block-chain to Drive Operational

Excellence by Swiss Re

Camp-fire Interview:

do`s and don`ts of technology modernization

Blockchain on base of primeval insurance P2P to

improve customer experience and protection by Sberbank Life

How to start with RPA initiatives by Generali Italia


  • Overview of the current situation in Europe and predictions for future OPEX

  • Case Study: Insurance Partnerships with

    Start-ups by Aegon CEE

  • Improving Digital Capabilities to Enhance

    Customer Experience and Improve

    Competitiveness by Generali Global Health

  • Driving enterprise-wide transformation & innovation through operational excellence by Achmea and NN-group

  • How to outperform competitors by leveraging

    the potential of new technologies (The Internet

    of Things and Big Data Analytics/ social media/

    mobile and real life technologies)

  • Break-Out Session with Speakers

  • Win a Prize in a Conference Quiz

  • Meet & Greet networking session

  • polling

  • Issue Generating Coffee Break & Issue Adressing Roundtable Discusssion

Meet the speakers

Guy Kirkwood photo
Netherlands flag Netherlands

Guy Kirkwood

Chief Evangelist at UiPath

Guy Kirkwood is Chief Evangelist at UiPath, the leading RPA vendor. He has 20 years' experience in outsourcing and a particular interest in the future of shared services and BPO. He is a writer an

Learn more about Guy >

Marco Giacomelli photo
United Kingdom flag United Kingdom

Marco Giacomelli

CEO at Generali Global Health

Marco Giacomelli heads Generali Global Health (GGH), the Generali group’s dedicated provider of International Private Health Insurance solutions for globally mobile people and groups. An actuary

Learn more about Marco >

Edwin Oversteeg photo
Netherlands flag Netherlands

Edwin Oversteeg

Head of Operations & Performance Management at Achmea

Head of Operations at Achmea Reinsurance since 2011 and member of Steering Committee B3i Consortium. At Achmea Reinsurance he is responsible for the Technical Accounting team, Reinsurance Support team

Learn more about Edwin >

Marco Glorie photo
Netherlands flag Netherlands

Marco Glorie

Product Owner “Azure Cloud Squad” at NN-group

After graduating as MSc Software Engineering & Technology Management in Delft University of Technology, Marco has been working for more than 10 years for several Banks and Insurance companies in the N

Learn more about Marco >

Want to know more?

Who should attend


  • Business,Innovation,Operational, Process, Capability Excellence
  • Change, Process Optimization, Business Process Management
  • Back Office Innovation
  • Lean Enterprise
  • Employee culture
  • Block-chain & new digital technologies
  • Cultural transformation


  • Board Members
  • VP
  • Chiefs
  • Heads
  • Directors


Medial Partner

Gold Sponsor

Media Partner

Join us in Amsterdam

Holiday Inn Amsterdam - Arena Towers

Hoogoorddreef 66, 1101 BE
Amsterdam, Netherlands
Visit the hotel's website