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1st GCC Patient Experience Summit
18. September - 19. September 2017, Dusit Thani Hotel, Abu Dhabi

Endorsed By -

Health Authority - Abu Dhabi (HAAD)

Dr. Asma Ibrahim Al Mannaei, Director, Healthcare Quality Division | HAAD

Leadership insights on Transforming PX Across Continuum of Care

Dr. Layla Al-Marzouqi, Director of Medical Tourism Council | Dubai Health Authority

Driving the national agenda of Medical Tourism through PX excellence

Maryam Khamis Zayed AlAli, Long Term Care Patient at Amana Healthcare Abu Dhabi

First hand account - The patient's journey

Endorsed By

Health Authority - Abu Dhabi (HAAD)


Integrate Concept of Service Excellence in Healthcare

Essence of Synergistic Staff Engagement

Tools & Metrix to Measure Patient Experience

Regulations & Standards to Optimize Patient Journey


  • Learn from Mediclinic’s successful experience of implementing PX Measurement Index

  • Insight to Kingdom’s 1st Private Hospital’s Planetree Silver-level Recognition Journey

  • Discover the power of social media for enhanced patient engagement with Universal Hospitals

  • Analyse the impact of digital revolution on patient experience

  • Leadership Panel:  Future of PXO in Healthcare Setting

  • Story Telling: Through Lens of Patients & Care Giver

  • Tactical Case Studies from PX Award Winners

  • Think Tanks:  Address Unique Challenges & Brainstorm New Concepts

  • Inspirational Keynotes


Dr. Asma Ibrahim Al Mannaei photo
United Arab Emirates flag United Arab Emirates

Dr. Asma Ibrahim Al Mannaei

Director - Healthcare Quality Division at Health Authority - Abu Dhabi (HAAD)

Dr. Asma Al Mannaei is Director of Healthcare Quality in Abu Dhabi Health Authority and Member of HAAD executive Committee. The Health Authority - Abu Dhabi (HAAD) is the regulative body of the Health

Learn more about Dr. Asma Ibrahim >

Dr. Salama Al Hameli photo
United Arab Emirates flag United Arab Emirates

Dr. Salama Al Hameli

Senior Analyst - Oncology & Monitoring at Health Authority - Abu Dhabi (HAAD)

Dr. Layla Al-Marzouqi photo
United Arab Emirates flag United Arab Emirates

Dr. Layla Al-Marzouqi

Director of Medical Tourism Council at Dubai Health Authority

Dr Layla Al-Marzouqi director of medical tourism council and member of GHTC. She obtained her degree in medicine and surgery from the Royal College of Surgeon in Ireland and master degree in cardiovas

Learn more about Dr. Layla >

Prof.Tawfik A M Khoja photo
Saudi Arabia flag Saudi Arabia

Prof.Tawfik A M Khoja

Secretary General at Arab Hospital Federation

Learn the full details about the event program in the downloadable agenda.

Who Will You Meet


  • Strategic Leaders - President, CEO, COO, VP,  Director
  • Chief, Director - Nursing
  • Chief Medical Officer
  • Director, Head, Manager, Officer - Patient Experience, Patient Care, Patient Relations, Patient Service, Patient Satisfaction & Patient Flow
  • Director, Head,  Manager, Officer - Quality & Safety
  • HR & Operations
  • Manager,  Head - Marketing & Business Development
  • Project,  Facility Manager


  • Hospitals & Clinics
  • Ambulatory Services
  • Rehabilitation Centers
  • Health Ministries
  • Industry Associations
  • Research Institutes
  • Health Authorities
  • Health Insurance Firms
  • Pharmaceuticals
  • Accreditation Body


  • Applaud the Fleming team on a very good conference. It has set the bar for what follows.I hope I get the chance to participate in other conferences like this.

    Dr. Stephen Jones


  • It was very informative and productive. It has added my skills too. I am more confident to do awareness about health and wellness to the workplace.

    Shiny Abraham

    Doha Golf Club

  • It was great working with you. Your efforts were a huge part of why it was a success. Thanks for all your hard work.

    Dr. Mark Roberts


  • Thank you Zenab, for all your hard work leading to the success of the event.

    Dr. Nigel Shanks

    RasGas Company Limited

  • My Congratulation to you and your team for coordinating a very successful Conference. The presence of large audience till the last day reflected the efforts you have taken to organize this event. Finally my thanks for giving us the opportunity to attend the conference.

    DR. Javaid H. Farooqi


  • First I would like to thank you for giving me an opportunity to attend in one of your very prestigious conference. Knowledge I’ve got could be applied on my current job role here in QPM. Once again thank you so much for that great occasion.

    Raicel Ballarbare


  • I had a fantastic time! it was an enthusiastic audience and nice mix of delegates.

    Dr. Richard Caddis

    British Airways

  • Most informative international conference. An extremely enlightening experience.

    Shelley Bascome

    Mid-Atlantic Wellness Institute

  • It was a very good experience to be attending the conference. In fact being surrounded by highly intellectual people from different part of the world. Enjoyed the plenary session with visionary insight that Health does matter!

    Mark Ryan Castillo

    Palma Hospitality Group LLC

  • Very good mix of quality People

    Simon J Camilleri

    Medilink International

  • The event was diverse, informative and very interesting

    Dr. Soha Al-Bayat

    Qatar Airways

  • Looking forward to the next conference such as like this. Very informative and promotes awareness to everyone

    Grapes Curilan

    Doha Golf Club

  • Topics for this conference were very well organised, precise and timely relevant. Kudos to speakers, panellists and chairman

    Albert Lacson

    Gulf Drilling International


Patient Care Leader

Exclusive Rehabilitation & Long Term Care Partner

Health & Wellness Partner

Associate Sponsors

Associate Sponsors

Associate Sponsors

Associate Sponsors

Networking Sponsors

Join us in Abu Dhabi

Abu Dhabi is the capital and the second most populous city in the United Arab Emirates, and also capital of the Emirate of Abu Dhabi, the largest of the of the UAE's seven Emirates.

One of the fastest growing cities, Abu Dhabi features one of the most scenic cityscapes as well as a number of parks and gardens that dot the city. With one of the highest per capita incomes in the world, Abu Dhabi is the go-to destination for people seeking extraordinary luxury and opulence. Amongst the numerous attractions the city holds, the Ferrari theme park takes the cake in terms of housing the fastest roller coaster, Formula Rosso which accelerates to 240km/h in under five seconds!