Franz has a wide range of responsibilities at KBC Bank, a subsidiary of KCB Group, the second largest bank and insurance company in Belgium. As well overseeing business development and actuarial processes, he is in charge of customer services and operations. Before taking up those responsibilities, he was general manager for strategy and support, a role that required him to become familiar with the KBC’s strategy for innovation and transformation. Franz has gained experience in a number of European markets. A graduate of the IESE Business School in Barcelona, he has worked for Polish insurance and reinsurance company Warta, and Head of Customer Services at the Prague office of KBC.