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Summit Highlights

Key Topics

  • Patient Experience Design and its impact on healthcare quality
  • AI and Healthcare personalization
  • The Holistic Patient Experience Model
  • Digitalization of Healthcare
  • The business side: Measuring the ROI of improved PX
  • Organizational Culture transformation
  • Patient feedback management
  • Patient Engagement Fatigue
  • Patient Journey Mapping

Bringing new innovation and technology which is useful and engaging

Focusing on the patient and bringing empathy back to healthcare in full force

Key Takeaways

  • Identifying and Turning Around the Company Culture
  • How Digital & Mobile Can Improve Patient Experience
  • Lighting Talks: Strategies to Improve Systems for Managing Patient Complaints Within Healthcare Facilities – What Can We Learn
  • Workshop by Customer Experience Professionals Association on Digital Customer Experience:  The Power Partnership for Building Competitive Advantage & Journey Management

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Join us in Dubai

Dubai is the most populous city in the UAE and is located on the southeast coast of the Persian Gulf. Known for its iconic skyline and skyscrapers, Dubai has become a global business hub for the world.


Industry Professional

Hospitals and Healthcare

from 799 USD Buy

Vendor Pass

Vendors, solution providers, pharmaceutical and consultants.

from 1699 USD Buy
*Front-row VIP tables are limited and reserved in the "first come first served" basis.

Partners and Sponsors

Join us in Shangri-La Hotel, Dubai