Morten Olsen is Head of Branch Network at Nordea, with responsibility for the Bank’s branch network, ATM & Cash development and concepts in retail banking Global. He joined Nordea in 1996 as deputy head of the Global contact center, after which he moved to Siemens AG to set up and head one of its customer service centers. He returned to Nordea in 2002, taking on various managerial roles in branch transformation and retail executive management. He is currently globally responsible for the development and strategy of Nordea’s physical channels across all retail markets. Morten Olsen holds a degree in organizational leadership from the Copenhagen Business School and has various executive management diplomas from INSEAD.