Agne Siusaite is a Head of Claims customer service at ERGO Insurance SE Lithuanian Group since September 2014. She is leading and managing team of 40 claims customer service professionals, responsible for claims registration, inspection, administration and helps on the road provision. Moreover, she is managing changes in the unit and improving, developing and maintaining customer service procedures, policies and standards. Agne is cooperating with other managers to reach best possible improvements to claims customer service and works closely with claims adjusters. Since 2010 to 2014 was Agne responsible with process quality by ERGO as Business Process Quality Manager. Agne has received a degree of Master of Business Administration at the Vilniaus Universitetas.