Over 20 years’ experience in Financial Services, areas of expertise focus around business strategy, customer service modelling, customer experience, product development and process efficiency. Extensive experience in programme/ project management, process re-engineering and organisation transformation, strategy alignment and balance scorecard management, Investment Bank customer relationship management, business consulting and some other management roles. A CPA and CFP certified member, and PMP and Six Sigma trained, worked in various strategic initiatives across multiple countries (including Hong Kong, Singapore, Taiwan, China, Indonesia, Vietnam, Cambodia, Laos, Japan, Korea, India, Thailand, Malaysia, Australia, Pacific and The United States. Currently, I am one of the committee member and the Treasurer for Fintech SIG Hong Kong (www.FTSIG.hkcs.org.hk). I am also a member of a mentorship programme with B4B Challenge organised by www.Innobator.com