Bernard K. Chege is a Contact Center and Customer Service Operations professional with over 11 years’ experience in the Call center operations across various sectors. I.e financial services, telecommunication as well as pay-Tv. Currently, Bernard Chege is the East Africa Call Center Manager at (UAP-Old Mutual Group with key responsibility in Strategic planning and execution of all Call Center operations across the organization’s East Africa operations. Prior to joining UAP-Old Mutual Group, Bernard K. Chege worked in Call Center Operations Management at several companies, including UAP Insurance – Call Center Manager, MultiChoice Kenya – Operations Supervisor and Telkom Kenya – Customer Service Team Leader. Notable is his role in UAP Insurance where he designed, deployed and managed the 24 Hour Call center from inception. Bernard K. Chege received (Bachelors’ degree from Moi University in degree,) in (Languages). He has also undertaken various professional short courses On Call center and talent management.