Loyalty and Crm systems are my main focus and expertise. Participated as developer, analyst and project leader/manager on several projects on Airline and Banking industry. Experienced both in technical and business sides on the integrating Platforms. Searching and following up the new trends on marketing and technology developments. Currently Working on: • The Real Time Marketing and Next Best Action decisioning on the inbound channels. • Gathering all relevant parties both at business and technical teams for determining the marketing and sales requirements. • Analyzing customer behaviors in all perspectives for sales activities. • Integrating internal operational and warehouse systems. • Developing and extending sales offers, lead management and customer alerts. • Attrition and retention offers for the credit cards. • Participating and preparing Poc and Rfp processes for the vendor selections and product management. • Monitoring and reporting the sales trends for business teams and upper management. • Social media data integration and searching for the sales opportunities. Topics: • Customer Relationship Management • Customer Experince Management • Real Time Decisioning • Next Best Action • Sales For Automation • Frequent Flyer Programs • Customer Analytics