Mr. Pritchard brings with him a wealth of knowledge with nearly two decades’ experience in the BPO sector, working in Europe, India and South Africa. In 1998 during his role as Managing Director of Lufthansa Process Management GmbH, his company organized the transfer of travel related processes offshore to South Africa, the first BPO investment into the country. The company was subsequently bought in 2007 by Teleperformance, the world’s largest contact centres outsourcer. In 2008 Pritchard joined BPESA, the industry body for the BPO sector in South Africa, taking up a position on the board. In 2010 he took on the role of BPESA Western Cape CEO and in 2012, took on the joint role of interim national CEO, a role he held until March 2015. In his role as Western Cape CEO, Pritchard is focused on projects which address the skills challenges brought about by the rapid job creation within the sector.