FirstGroup plc is the leading public transport operator in the UK and North America. During last year, around 2.5 billion people relied on FirstGroup to get to work, to school, to visit family and friends and much more and, each day, FirstGroup’s 110,000 employees worked hard to deliver vitally important services for our passengers. James joined FirstGroup in December 2004 from the Kingfisher Group, where he worked for 15 years in retail operations and Human Resources. James heads the Global Employee Engagement & Health functions and is responsible for delivering the Group’s Engagement & Health Strategy, including the ‘Your Voice’ Employee Survey. He is one of the country’s leading experts in operational employee engagement and culture change and in the field of engagement and neuroscience. He is part of the UK’s Engage for Success movement and has been involved in leading-edge research into Employee Engagement and Diversity. James has adult children and lives by the sea in South Wales with his wife and two dogs. James’ other passions are music and running, regularly taking part in 10k and half marathon races.