Being the Global Head of Operations Strategy for Retail Insurance at Generali, Jens is in charge of supporting and coordinating the development and execution of operations strategies for Generali’s Retail Business Units. He also heads the Operational Performance Management Reporting on Group Level. In his current role his main focus is to continuously drive and support best-practice sharing on core operational excellence levers within and from outside the group. He is based at Generali’s Group Head Office in Milan (Italy). Jens joined Generali in 2009 as Head of Corporate Development & Strategy for Generali’s German Health insurance business. He also headed Operations & Process Management and Planning & Controlling functions and played a vital role in several business critical projects. Joining Generali from a Munich-based insurance group, after having started his career with an international consulting group, Jens has 20 years of professional experience in the insurance industry and a vast range of expert knowledge across several functions and markets. Jens holds a Master of Business Administration from Ludwig-Maximilians-University in Munich.