Joanna is an experienced leader with consulting background and solid insurance knowledge. She started her career in Deloitte, where she was responsible for providing system implementation and process optimization projects to financial sector clients. After over 5 years in consulting she decided to make a transfer to the business side. She joint Nordea Life & Pensions in order to build project management competency center. The next step in her career was taking over the role of Operations Director, which remains her area of interest until today. Over the last years in this role she activated numerous initiatives focused on operational excellence, including customer service digitalization, fast-track claims processing, standardization and automation of UAT.Joanna believes that change is the key progress factor, she is fascinated by new technologies enabling companies to totally remodel the way they work.