As Chief Customer Officer (CCO) for DHL Supply Chain, UK&I, Mark Parsons is responsible for the commercial growth of DHL Supply Chain, focused on the strategic development of customer relationships to drive both retention and new business opportunities. Mark heads up a team of over 100 sales and account managers embedded within the wider business, plus a small central team leading DHL Supply Chain’s customer experience, strategic development, innovation and sales efficiency agendas. Mark joined DHL Supply Chain in 2004, where he held the role of Development Director, Retail & Consumer. Prior to joining DHL he worked for a variety of global organisations including Accenture, Electrolux and Invensys (now Schneider Electric). Throughout his time with DHL, Mark has held a number of strategy and development roles and was responsible for leading an organisational re-design and strategy review of DHL’s Transport activities in the UK. The results of this are now on track to release significant value for both DHL and its customers. With nearly 30 years of experience in the supply chain industry, Mark has worked across manufacturing, retail, consulting and 3PL roles, spanning operational delivery, business development, change management and global procurement across the UK, US, Europe and Australia. Mark strongly believes in ensuring the customer is placed at the heart of everything DHL does, and this forms an important part of the business’s customer centric strategy.