Prior to joining Abu Dhabi Islamic Bank in October, 2014 Nassir spent over 25 years in the banking industry. This includes roles with Citibank, North America as Site Head for Citibank Servicing Center in Buffalo New York supporting Citi’s Global Operations, Site Operations Director for Citibank Servicing Center in San Antonio Texas supporting North American Retail Business. Prior to these assignments Nassir was the Senior Country Operations Officer for Citibank’s Pakistan. Nassir is a passionate advocate and practitioner of improving the customer experience through leveraging process re-engineering, automation and more recently digital initiatives. Nassir started his banking career with American Express Bank Pakistan. He earned his MBA degree (Finance Gold Medal) from Institute of Business Administration, Karachi University. He is also an Associate of the Institute of Bankers in Pakistan.