NRKS Chakravarthy is a multifaceted senior leader with rich expertise in the arena of Customer Experience, Insights, Analytics, Organizational Excellence, Business Transformation and Program Management Throughout his illustrious career of over two decades with globally renowned organizations, Chakravarthy is recognized for demonstrating exceptional passion and expertise in creating Customer-centric and People focused organizations for enabling profitable long term growth with a focus on Values based operational culture. His initiatives across diverse functional areas have been recognized for consistently delivering exceptional long term improvements in the areas of revenue maximization, improved customer life value, sustained cost optimization, and inspiring employee engagement practices among others He holds a master degree in business administration and his notable professional certifications include six sigma master belt from Motorola University, Project management from PMI, USA, Quality & Organizational Excellence professional from ASQ, Tata Business excellence framework from Tata group. His current areas of focus include Big data, Social, Text and Speech analytics, customer journeys, Customer engagement and Omni- channel customer experience Chakravarthy is a regular speaker at various renowned forums and shares his insights on key issues impacting Organizational Performance, Strategic themes, Customer Insights and experience