Pauline is a Senior Executive Management professional who currently occupies Customer Experience space and thrives in her ability to deliver bespoke customer experiences that positively contribute to the bottom line. She is passionate about the customer and strives to exceed and deliver WOW experiences across each touch point. In a career spanning over 20 years, she has created robust platforms in service-led International and local organizations in fields traversing from Telecommunication to Financial services. As part of her repertoire of experience, she has a track record in Airline, Medical and Security Risk Management firms. Her multifaceted approach has contributed to the expansion of these workplaces through Customer Experience Management, Enterprise Business Operations, and Service Delivery. Pauline has a global outlook with a local approach which she attributes to her ability to define and execute operations strategy and relationship service models. This is further articulated by her experience in spearheading and driving revenue growth and transforming internally across Africa, Middle East, Europe and Asia Pacific regions. When she is not at work you will find Pauline seated in a forum learning something new or facilitating a session on Transformational Leadership. Sometimes she loves to pack a bag and seek adventure in a new city somewhere on a continent far from home; so far she has lived in London, Singapore, South Africa, USA, Dubai and Germany. Pauline regards herself as a marketplace leader and a true global citizen with a soft spot for her motherland, Africa.