Penny Wambui is the Head of User Operations at OLX East Africa, in charge of ensuring an exceptional experience for all visitors to the site. She is an ardent executor with a zeal for user experience. She heads the moderation, user support, quality assurance as well as the trust and safety teams at OLX. In addition to User Operations, Penny has a solid background in Business Process Improvement, Mobile Financial Services, Business Analysis and Project Management in the BPO, Telco and Ecommerce industries. At OLX she has spearheaded successful platform migrations to more robust machine-learning based platforms; all geared to improving how users interact with OLX. Penny holds an MBA from University of Bologna, a BSc in Computing and Information Systems from the University of Portsmouth. When she is not enhancing user experience at OLX, Penny relaxes by enjoying a game of golf or tending her garden.