Rachel is a business leader with considerable experience in developing highly effective teams and measurable strategies in Customer management, Digital, E-Commerce and Marketing to drive revenue growth, increase customer satisfaction, and expand brand awareness in Kenya and other markets. Rachel believes that customer experience is the next competitive battlefield for businesses in the world. Rachel currently works with Jubilee Insurance as the Head of Agency distribution. Rachel has previously served as the Head of Marketing & E-Commerce; Business Development Manager among other roles in the financial industry. Rachel is a Chartered Marketer (CIM, UK). She has an MSC in International Business Administration from the University of London, a Bachelor of Science degree in Mathematics & Computer Science (First Class Honors) from Jomo Kenyatta University of Agriculture & Technology and a Post Graduate Professional Diploma in Marketing from Oxford College of Marketing.