Ricardo is the CEO for Silah Gulf (Silah), a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants (Dimension Data) and Bahrain’s eGovernment Authority and has operations in Bahrain, Kuwait, Saudi Arabia and the UAE. Silah is clearly paving the way for the Business Process Outsourcing industry in Bahrain and the GCC and with over 850 employees it is one of the most successful and fastest growing Customer Experience solutions providers in the Gulf and has achieved recognition regionally and globally with a host of over 30 awards including “Best Outsourcing Provider in the Middle East ”. “Best Employer”, “Market Leader for Bahrain”, “Best Technology Platform” and many more. A proven industry leader, with in-depth understanding of the Outsourcing and Customer Experience market trends and growth paradigms, Ricardo is a leading advocate and trusted industry advisor and speaker and has earned various awards and leadership positions in prominent industry organizations and conferences. Ricardo also advises the Economic Development Board (EDB) of Bahrain on ICT and Business Process Management matters and chairs the Outsourcing and Services Special Interest Group within Bahrain’s Technology Companies Society (BTECH). Most recently he received the “Most talented Leader In Outsourcing Industry” Award at the 2016 Asia BPO Summit held in Mumbai, India and the “Outsourcing Leadership Award” at the 2015 Asian Leadership Awards in Dubai, UAE. Ricardo is an Austrian national with over 20 years of global business experience