Ms Tracy Gan, Deputy Director of National Healthcare Group (NHG) Polyclinics, has 17 years of extensive healthcare experience in hospital and primary care settings. Additionally, she worked 2½ years as a Commissioning Manager of Health Technology Assessment Programme under National Health Service (NHS) in the United Kingdom, and had a 13-month stint with the Scholars Programme at the National University of Singapore.

As the Operations Head in NHG Polyclinics since 2011, Ms Gan leads, strategizes and oversees several responsibilities which include but not limited to service quality, patient relations, contact centre and volunteer programme. Her work has contributed to the winning of National Health IT Award 2016, under IT Excellence in Increasing Access to Care category, and Gold Award at Hospital Management Asia 2017, under Cost Reduction category.

Ms Gan is a strong advocate of patient-centred care and service excellence, and a firm believer in engaging leadership, collaborative partnership and people development to achieve desired results.

As a faculty of NHG College, she contributed to the curriculum development of Inter-Professional Leadership Programe (IPLP), which won Bronze Award at NHG 4P7R Symposium 2016. She also facilitates the IPLP workshops to groom emerging healthcare leaders.