Ziad Elbatal is an awards winning executive with more than 18 years of experience in leadership roles in the telco and management consulting industries, supporting more than 40 organizations across EMEA, Europe, Africa and Asia. In his current role, Ziad leads STC’s Customer Experinence and Digital Transformations in line with STC’s pioneering vision in the Saudi market and globally. Throughout his career, and as part of his engagement with leading consulting firms like Booz&Co., Peppers & Rogers and Arthur D. Little, he has developed expertise and lead projects in key areas not limited to Strategy Development & Execution/Transformation, Shadow Management & Coaching, Product Development & Innovation, Digitization & Self-Service, Customer Care & Customer Experience, Customer Value Management, and Loyalty & Retention. He is also well reputable for successfully managing a large team (5,000+), by leveraging his strong leadership, communication, motivation, analytical, influencing and political skills. Ziad’s career is endorsed with a series of individual and organizational international awards, based on world-class achievements in Digitization and CX.