Working in multinational environment since 2002 with General Electric, Diageo and IBM. 2002-2003 General Electric: Network engineer 2003- Diageo -» outsourced to IBM – Site support Service Delivery Manager 2003- IBM: Various management positions, working on customer premises and from 2008 moving to SSC providing backoffice services to IBM clients. In 2010 part of the founder mgmt. team to a new SSC in Poland. Ramping up 0-1000 HC in a year. From 2011 the focus is more on running an SSC. Resourcing, Operations Lead, responsible for workforce mgmt., efficiency, attrition and retention mgmt., education. From 2015: Delivery Center Executive. End to end responsibility for one of the 10 SSC over the world.