Mobile application and Patient Experience

  • Dr. Fatih Mehmet Gul
  • Chief Operations Officer
  • Fakeeh University Hospital, United Arab Emirates

Hospitals are dynamic organizations, which are constantly on the move with patients, doctors, nurses, clinical staff, medical equipment and more. Integration of Digitalization and technology are the leading drivers of health care industries and has an excellent contribution to the health care industry.


As time is progressing and new digital solutions are being introduced every day. Such digital solutions became part of daily life and people find way to connect with their healthcare providers much easily. New way of communication improves patient experience and pushes the industry to provide more efficient services.


Welcome to the world of Digitalization! Health care leaders are working to grasp the full potential of digitalization. Digital health care solutions and software provide their customers access to service details, information about doctors, different hospitals and their facilities and various other health related information. They are one of the best communication tools that help patients before and after treatment. Digital tools are a great way of two-way communication with the doctor and the patient, and this not only creates a mutual trust and understanding between the patient and the doctor but also improves the treatment results.


The amounts of mobile apps, which are being developed for the health care industry, are on the surge. They make a significant impact in the healthcare industry. Medical programs are also being developed that help in monitoring the chronic condition of patients, helps in capturing patient data and helps in measuring activity. Digitalization promises better medical progress, makes health care affordable and reachable to communities.


• Patients can know the particulars about their caregiver and their medical records
• They can interact with the hospital staff as well as the doctor, take an appointment online, understand the services provided and the details.
• Medical data can also be shared online
• Hospitals are now well planned for patients to come and spend quality time in case of emergency
• Patients can also get personalized treatment
• And last but not the least, their trust and faith towards the hospital increases as well.


Such solutions make patient part of the running hospital operation and push medical team to connect with patients and makes operation more efficient. Hospital management can easily create KPIs and have instant satisfaction surveys for the daily operation. Connection with medical team and facility helps to improve the medical treatment progress and makes patient loyal to hospital.


"I can reach to my physician, nurse and medical data any time, I needed."


If you make your patients saying this and then telling to their friends and followers about it, you have mastered the essence of digital healthcare.

Join us at GCC Patient Experience Summit, 18.-19. September 2018 , Abu Dhabi, United Arab Emirates