Banking as If Customers Mattered

How do you see the future of insurance in terms of digital products?

As the 6th Annual Operational Excellence in Insurance conference is getting closer we asked our speakers Paolo Porrati, Selim Cavanagh and Georg Kordges what they think about the future of insurance. How do you see the future of insurance in terms of digital products? Paolo PorratiHead of Customer ServiceGenerali Global Corporate & Commercial, Italy I … Continued

AMA Accredited Management Accountant®

This practical, highly interactive program will provide you with the necessary skills and techniques to successfully analyze and report the cost contribution to your company’s performance.

IFRS 9 Implementation and IFRS 17 Transition Planning

Comprehensive post implementation challenges, practices, real case studies and ifrs 17 transition planning.

New technology in Operational Excellence

Interview with Haris Ceco, VP and GM of Comtrade Digital Services

Customer Experience Management Africa

The 2nd Annual Customer Experience Management Africa is a premium cross-industry event that combines top-tier insights on successful customer experience strategies and hands-on case studies.

Support with chatbots, pay with apps

“Chatbots are not a substitution, rather they are another option for the user.”

Interview with Kathy Keppeln from Deutsche Bank

INTERVIEW WITH Kathy KeppelnHead of Regulatory Strategy & OversightDeutsche Bank AG, Germany Learn more There are a lot of scary sounding letters and numbers coming to banking – GDPR, MiFID2, PSD2 just to name a few. What do you think should be our readers extra careful about and why?The banking industry has seen a long … Continued

Crossing the Wellbeing Chasm: Why we need a Health Score

Crossing the Wellbeing Chasm: Why we need a Health Score by dacadoo If the goal of corporate wellbeing programs is to get employees engaged in healthy lifestyle activities, then the ultimate goal has to be to get employees to take full responsibility for their health – to own it. I constantly hear from wellbeing program … Continued